Terms and condition
1.1. The website of the renoma Hotel is the official web site
1.2. Anyone using this site asserts to have read the content of these regulations and accepts all its terms and conditions, and confirms and agrees that neither him nor anyone acting on his behalf shall not raise any claim and/or demand and/or plea, either directly or indirectly, against the site and/or any of its owners and/or any of its managers and/or anyone acting on his behalf and/or the company.
1.3. Some of the contents of this site are phrased in masculine form for comfort purposes, yet it is intended for men and women alike.
1.4. The user asserts that the information presented in the site and/or any part of it, is the company’s exclusive property, that the company owns the copyrights for the information and/or any part of it, that he commits to use the information in the site for personal use only, and not to copy, photocopy, duplicate, transmit, print or advertise the information from the site, whether it is owned by the company or by any third party, and/or part of it, or transfer it to any person and/or entity and this without written approval from the company beforehand, excluding strict personal and non-commercial use of the information.
1.5. The user undertakes not to falsify the information or make any modifications to it, or any other action that might compromise the information’s truthfulness and its reliability or the honor or reputation of the company as its copyrights’ owner, or of any other agent.
2. Risks and liabilities
2.1. The user hereby declares to know that the use of the website might involve many risks, both due to the technology involved and the human factors operating via the internet and due to additional factors.
2.2. The user is exclusively and fully responsible for what he does and/or will do with any information that he uses.
2.3. The information is only for the user’s personal use, and its use, including any reliance on it, is on the user’s exclusive responsibility. Inter alia, the user declares to be aware of the fact that the photos and presentations presented in the site are for illustration purposes only, and that there may be differences between their appearance onscreen and in real life.
2.4. The information is presented in the site “as is” and the company is not responsible for adapting the information to the needs of the user, nor is it responsible toward the user due to his inability to make use of the information for any reason whatsoever. The user alone will bear the responsibility for the way the information is used by him.
2.5. The company does everything possible to make sure the information is as correct and accurate as possible, yet the information does not presume to form a complete, full or specified, or precise analysis of the various issues specified in it. The information is merely general, partial and established and might be mistaken or contain mistakes. The company will bear no responsibility for any errors in the information presented in the site, both by the company and by third parties.
2.6. The company will not be responsible for any damage, discomfort, loss, expense or anguish, which might be caused to the user or his property (Inter alia, to the user’s hardware and/or software) or to any third party, either directly or indirectly, as a result of entering the site and using its contents.
2.7. The company will bear no responsibility for any illegal activity committed by any site user or any other agent beyond its control.
2.8. The company will take no responsibility for any modifications done to the information by the user or by any other third party.
3. Accommodation reservation
3.1.1. The user may use this site solely for ordering and acquiring services and/or obtaining information. The site may not be used for any other purpose.
3.1.2. Room/Accommodation reservation at the renoma Hotel can be made via telephone application to the hotel recetion at 0776140400 or via this site.
3.1.3. Any person reserving a room through this site must provide his personal details, including his ID No. and a number of a credit card he owns. It is forbidden to use a credit card owned by another person unless it is the card of a corporation owned and/or managed by the person reserving the room.
3.2. Service purchaser details
3.2.1. Upon purchasing the services through the site and making reservations as specified below, the user must provide the system with his personal details.
3.2.2. The owners of the site and/or any of its operators and/or any of its owners and/or any of its managers and/or anyone acting in their name are not responsible for any errors made by the user upon typing the purchase details, including an error in the selection of the vacation package, date, number of beds, or any other service ordered by the purchaser through the site, and/or bear any direct or indirect responsibility for any case where the purchase details are not accepted by the system and/or any technical problem and/or other problem which might prevent the purchaser from acquiring services via the site.
3.2.3. The user declares to be aware of the fact that submitting false purchase details constitutes a criminal offense and legal action might be taken against anyone submitting false details, including claims for compensatory damages for damages that might be caused to the company and/or to the site and/or to its operators and/or any of its owners and/or any of its managers and/or anyone acting in their name.
3.2.4. The user declares to be aware of the fact that upon submitting the purchase details he will be included in the company’s databank. The company may use the purchase details, among others, to publish special offers and vacation packages, special Sabbaths and the like and to improve the services it offers the user through the site and for contacting the user via mail, email, or any other communication means and to adapt the site to his personal needs and preferences.
3.3. Method of reservation
3.3.1. The user will make reservations trough the site using a credit card.
3.3.2. After submitting the credit card details the user will be sent a message confirming his reservation to his personal email address.
3.3.3. This message should be printed and presented to the hotel’s reception desk to confirm the reservation. It should be stressed that the credit card details submitted through the site are taken for security reasons only and the credit card will only be charged upon the actual arrival at the hotel.
3.3.4 The hotel does not accommodate bridal preparations in the hotel rooms/ apartment, Instead the preparations will be done in a private spa lounge located on the 1 st floor. Guests that will not follow this policy are at risk of being fined by the hotel.
4. Terms and conditions
4.1. The prices of the site that are in New Israeli Shekel, including the VAT and ment for those who carry an Israeli citizenship only.
4.1. Customers may reserve a room/vacation through the site in dollar/euro as per the current pricing list during the reservation date, and the payment will be calculated as per the representative rate of the specific currency published on the payment date by the Bank of Israel.
4.2. The hotel may alter the room reservation conditions and package price at any given time.
4.3. The company may modify the site’s regulations from time to time without any advance notice to the user. The company will publish the new conditions in the site, which will become valid upon their publication or any other date, as will be determined by the Company.
4.4. The company may close the site completely or periodically modify its structure, contents, appearance, the scope and availability of the services and contents offered by it, and any other aspect related with the site and its operation, all with no advance notice to the user. The user declares to have no claim and/or demand and/or plea against the company in this respect.
4.5. It is hereby clarified that accommodation at the hotel is limited and any reservation is on a stand-by basis only.
4.6. It is hereby clarified that there will be no dual special offers.
4.7. The customer’s stay at the hotel will begin upon arriving to the hotel at 15:00 and until 12:00 on the departure date. Arrival and/or departure before and/or after the aforesaid times are subject to advanced approval of the hotel management and might entail extra charges, as will be determined by the Company.
4.8. Infant: anyone under the age of two years. Child: anyone between the ages of 2 and 18 years.
4.9. Room/Accommodation reservation at the hotel can only be made by means of an adult over the age of 18.
4.10. Children and youth under the age of 18 may only stay at the hotel under the supervision of an adult over the age of 21.
4.11. The photos presented in the site are for illustration only and are by no means binding the Company and anyone on its behalf.
4.13. These regulations are only subject to the laws of the State of Israel. The only jurisdiction venue applicable for any matter related to this agreement and the use of the site is the Tel-Aviv-Jaffa formal courts.
4.14. Pets are not allowed
5. Reservation cancellation
5.1. Cancellation charges during regular season:
5.1.1. Any room reservation may be cancelled with no extra charges up to 48 hours prior to date of arrival.
5.1.2. Any cancellation made during the 48 hours prior to date of arrival will be charged for 100% of the cost of the reservation.
5.1.2 . In case of non-arrival after reservations are made, the person who reserved the room will be charged for the full cost of the reservation, including the meals that had been ordered with the reservation.
5.2 For “Non refundable” reservation – the money will be taken prior to the guests arrival. In case of cancellation the guest will not be able to get the money back under all circumstances.