Last updated: November 2026
Your privacy matters to us. This policy explains what personal information Renoma Hotel & Apartments collects, how we use it and the rights you have, in accordance with the Israeli Protection of Privacy Law and, for guests from the European Union, the General Data Protection Regulation (GDPR).
1. Who is responsible
Renoma Hotel & Apartments, HaYarkon St 59, Tel Aviv-Yafo, Israel, is responsible for your personal information. Contact: info@renomahotel.com.
2. Information we collect
- Details you give us: name, email, phone number, and the content of messages you send through our forms, WhatsApp or email.
- Booking details: dates, number of guests, preferences and payment information, collected and processed by our booking engine provider.
- Stay details: passport or ID details required by law on check-in.
- Technical information: IP address, browser type, device and pages visited, collected automatically, including through cookies.
- Your language preference, saved on your device so the website opens in the language you chose.
3. How we use it
- To process and manage your reservation and stay.
- To answer your enquiries and requests.
- To meet legal obligations, such as tax and guest-registration requirements.
- To improve the website and our service.
- To send offers and news, only if you have agreed to receive them. You can unsubscribe at any time.
4. Sharing information
We do not sell your personal information. We share it only with service providers that help us operate — such as the booking engine, payment processors, messaging and hosting services — and with authorities where the law requires it.
Some of these providers may store information outside Israel. We take reasonable steps to ensure it is protected to an adequate standard.
5. Cookies
The website uses essential browser storage to remember your language choice, and may use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings; some features may then work less smoothly.
6. Retention and security
We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable technical and organisational measures to protect it, although no transmission over the internet is completely secure.
7. Your rights
You may ask to see the personal information we hold about you, and to correct or delete it. Guests from the EU also have the right to restrict or object to processing, to data portability, and to complain to their local data protection authority.
To exercise these rights, write to info@renomahotel.com. We will respond within the time set by law.
8. Changes to this policy
We may update this policy from time to time. The version published on this page applies.